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  Statistics & Assessment Contact:
Martha Kyrillidou
Events

Return on Investment (ROI) - Lib-Value Workshop

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Saturday, June 26, 2010
1:00 p.m.–5:00 p.m.
Room 301/302, Gelman Library
George Washington University
Washington DC

In conjunction with the ALA Annual Conference

This workshop is full.

Washington DC—The Association of Research Libraries (ARL) invites all interested parties to attend a Lib-Value workshop on the current state of the art regarding return-on-investment (ROI) methods in academic libraries. The workshop will engage interested parties with a review of methodologies developed and applied to date and will engage the audience in expanding our understanding of how we can measure, describe, and articulate the value of libraries in today’s competitive environment.

Lib-Value is a three-year study, funded by a grant from IMLS, with the ultimate goal of understanding how to measure value and return on investment (ROI) in all aspects of academic libraries. The workshop is a collaborative effort of ARL with the University of Tennessee, University of Illinois at Urbana-Champaign, and George Washington University.

Key members of the grant will speak at the workshop:

  • Paula Kaufman, Dean of Libraries and University Librarian at the University of Illinois at Urbana Champaign,
  • Donald W. King, University of Tennessee and Bryant University,
  • Bruce Kingma, Associate Provost for Entrepreneurship and Innovation at Syracuse University,
  • Martha Kyrillidou, Senior Director, ARL Statistics and Service Quality Programs, Association of Research Libraries, and
  • Regina Mays, Program Manager of the Lib-Value grant, University of Tennessee.

Agenda

1:00 pm – Lib-Value as Collaborative Assessment by Martha Kyrillidou, Senior Director, ARL Statistics and Service Quality Programs, Association of Research Libraries (presentation file)

1:20 pm – Lib-Value: Value, Outcomes, and Return on Investment of Academic Libraries by Regina Mays, Program Manager of the Lib-Value grant, University of Tennessee (presentation file)

1:40 pm – The Library as Strategic Investment by Paula Kaufman, Dean of Libraries and University Librarian at the University of Illinois at Urbana-Champaign (presentation file)

2:30 – Measuring Value: 30-years of Experience with Valuation Studies by Donald W. King, University of Tennessee and Bryant University (presentation file)

3:15-3:30 - Break

3:30 – The Economics of Libraries, Cost-Benefit Analysis, and Return on Investment by Bruce Kingma, Associate Provost for Entrepreneurship and Innovation at Syracuse University (presentation file)

4:15 – A panel discussion of issues, challenges and opportunities including Paula Kaufman, Don King, Bruce Kingma and Regina Mays facilitated by Martha Kyrillidou

Presenter Biographies

Paula Kaufman

Dean of Libraries and University Librarian, University of Illinois at Urbana-Champaign

Paula Kaufman assumed the position of University Librarian at the University of Illinois at Urbana-Champaign on September 7, 1999. She served as interim Chief Information Office at the University of Illinois at Urbana-Champaign from August 2006-May 2007. She previously served for 11 years as Dean of Libraries for the University of Tennessee, Knoxville; prior to her tenure at Tennessee, she served at the Columbia University Libraries as Acting Vice President, Director of Academic Information Services, Director of Library Services, Acting Head of the East Asian Libraries, and Business and Economics Librarian. Dean Kaufman also has considerable experience in the private sector at McKinsey and Company and as partner and co-founder of Information for Business, an information industry service firm. Dean Kaufman's business background, combined with her academic expertise, provides her with a unique understanding of the challenges the Library faces in an age of evolving information technologies. She has served the library profession as President (2001-2002) and Vice President (2000-2001) of the Association of Research Libraries, as Founding Board member (2005-present) of the Consortium of Academic Libraries in Illinois (CARLI), and as Chair (2006-present) and Vice Chair (2000-2006) of the Council on Library and Information Resources (CLIR). On campus, she currently serves as a Governing Board member for the Illinois Informatics Initiative, as Chair for the Transformative Learning Environment Committee of the Higher Education Accreditation Working Group, as a member of the Campus Leadership Development Committee, and as a member of the Provost's Cabinet.

Donald W. King

Distinguished Research Professor, University of Tennessee and Bryant University

King was co-founder of Westat, Inc., which is recognized as one of the premier survey research companies in the U.S. In 1976 he founded King Research, Inc., a firm that focused on research in information and communication services. The results of King's research are extensive and include innovative approaches to evaluation that have led to: a worldwide study and development of cancer information systems; surveys for ABC Nightly News and a Barbara Walters special for NBC; a series of studies on consumer safety; a series of a dozen studies for the National Science Foundation, from 1968 to 1992, some of which were under the umbrella of "Statistical Indicators of Scientific and Technical Communication;" studies of the impact of the 1976 revision to copyright law, which led to the Copyright Clearance Center and a study of the cost benefit for copyright formalities. Over the past thirty years, he has done value studies on academic, public, and special libraries, as well as other information systems and services. He and colleagues have also recently completed a large number of economic analyses and readership surveys of scientific, technical and medical communication involving scholarly journals. Since retiring in the mid-1990s, all of King’s research contributions have been pro-bono. King has reported his research in 12 co-authored books (three award-winning) and edited five others; approximately 80 articles, reviews and book chapters; and nearly 300 other formal publications. He is frequently invited to speak about his research around the world.

Bruce Kingma

Associate Provost for Entrepreneurship and Innovation, Syracuse University

As Associate Provost for Entrepreneurship and Innovation, Professor Kingma leads initiatives at Syracuse University in entrepreneurship and community engagement. The University’s program in entrepreneurship is consistently ranked among the best in the nation, while the SU Chancellor’s award winning vision of Scholarship in Action, and it’s manifestation in community engagement have gained national attention. Associate Provost Kingma’s portfolio of responsibilities includes the Syracuse Campus-Community Entrepreneurship Initiative (Enitiative) -- a collaborative partnership of six institutions and five community foundations made possible by a $3 million grant from the Ewing Marion Kauffman Foundation and $15 million in matching funding. The Associate Provost directly oversees The Center for Experiential Learning in Entrepreneurship (ExCEL); the award winning Web-based Information Science Education (WISE) Consortium; The South Side Initiative (SSI); and The Mary Ann Shaw Center for Public and Community Service.

Martha Kyrillidou

Senior Director, ARL Statistics and Service Quality Programs, Association of Research Libraries

Martha Kyrillidou, currently Senior Director of ARL Statistics and Service Quality Programs, has been responsible for all aspects of the Statistics and Assessment capability since 1994. She pioneered the development of the StatsQUAL gateway, offering assessment products and services to the library community ranging from descriptive statistics to evaluative tools focusing on service quality improvements. Martha provides analytical expertise to libraries addressing both strategic and policy issues, and has widely disseminated assessment developments through numerous publications. From 2000 through 2003, Martha was co-principal investigator on a grant from the Fund for the Improvement of Post-Secondary Education (FIPSE) to measure service effectiveness in academic research libraries that developed LibQUAL+(R). From 2002 through 2005, Martha was a co-investigator on a collaborative grant from the National Science Foundation (NSF) to assess service quality in digital libraries. These assessment tools as well as the ARL Statistics, ARL Annual Salary Survey, MINES for Libraries, and ClimateQUAL are available through the StatsQUAL gateway supported by ARL. Martha co-chairs the biennial Library Assessment Conference and is an advocate for "effective, sustainable, and practical assessment" strategies.

Regina Mays

Program Manager, University of Tennessee, Knoxville

Regina Mays is the program manager for the IMLS funded study Value, Outcomes, and Return on Investment of Academic Libraries (“Lib-Value”) at the Center for Information and Communication Studies at the University of Tennessee, Knoxville. A graduate of the University of Tennessee School of Information Sciences, she has experience in both public and academic libraries, and recently co-authored the Library Connect White Paper: University Investment in the Library, Phase II: An International Study of the Library's Value to the Grants Process.

Fee

There is no participation fee for this workshop.

Register

This workshop is full.

Contact Information

Martha Kyrillidou
Senior Director, ARL Statistics and Service Quality Programs
Association of Research Libraries
Statistics and Assessment Program
21 Dupont Circle, NW, Suite 800
Washington DC 20036-1543
202-296-2296 x139
martha@arl.org