Contact Us | Members Only | Site Map

Association of Research Libraries (ARL®)

  Resources Contact:
Lee Anne George
Publications, Reports, Presentations

LibQUAL+® Publications

Share Share   Print

LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by ARL. The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library.

LibQUAL+® Survey Results
Participants in the LibQUAL+® survey of library users’ perceptions of service quality include college and university, community college, law, and health sciences libraries in the U.S., the U.K., Canada, Australia, Hong Kong, and Europe. This series of results notebooks summarizes data for more than 300,000 library users at hundreds of libraries. Group notebooks are available from ARL Publications, at a cost of $150 per volume, except where noted. For more information about the notebooks, please contact the LibQUAL+® Team, libqual@arl.org.

2009 Notebooks
ARL
ISBN 1-59407-840-8

California State University System
ISBN 1-59407-828-9

Keystone Library Network

LibQUAL+® Belge

LibQUAL+® France

Norwegian Academic Libraries
ISBN 1-59407-844-0

Society of College, National and University Libraries (SCONUL)

2008 Notebooks
ARL
ISBN 1-59407-819-X

Consortium of Church Libraries and Archives (CCLA)
ISBN 1-59407-817-3

Council for Christian Colleges & Universities (CCCU)
ISBN 1-59407-802-5

European Business Schools Librarians Group (EBSLG)
ISBN 1-59407-801-7

LibQUAL+® France
ISBN 1-59407-816-5

Society of College, National and University Libraries (SCONUL)
ISBN 1-59407-815-7

Virtual Academic Library Environment of New Jersey (VALE)
ISBN 1-59407-800-9

Wisconsin
ISBN 1-59407-818-1

2007 Notebooks
Association of Academic Health Sciences Libraries (AAHSL)
ISBN 1-59407-775-4

ARL
ISBN 1-59407-774-6

Department of Justice Canada
ISBN 1-59407-776-2

Joint University Librarians Advisory Committee (JULAC)
ISBN 1-59407-777-0

LibQUAL+® Canada
ISBN 1-59407-773-8

Maine URSUS Libraries
ISBN 1-59407-771-1

Massachusetts Commonwealth Consortium of Libraries of Public Higher Education Institutions (MCCLPHEI)
ISBN 1-59407-779-7

Network of Alabama Academic Libraries (NAAL)
ISBN 1-59407-798-3

OhioLINK
ISBN 1-59407-799-1

Society of College, National and University Libraries (SCONUL)
ISBN 1-59407-797-5

2006 Notebooks
Association of Academic Health Sciences Libraries (AAHSL)
ISBN 1-59407-750-9

ARL
ISBN 1-59407-764-9

Association of Jesuit Colleges and Universities (AJCU) - Academic Libraries
ISBN 1-59407-722-3

Connecticut State University Library System (CONSULS)
ISBN 1-59407-726-6

Connecticut State University Library System (CONSULS), Unified Version
ISBN 1-59407-728-2

Consortium of Church Libraries and Archives (CCLA)
ISBN 1-59407-718-5

Consortium of Church Libraries and Archives (CCLA), Unified Version
ISBN 1-59407-720-7

European Business Schools Librarians Group (EBSLG), Unified Version
ISBN 1-59407-736-3

Georgia Consortium
ISBN 1-59407-754-1

Georgia Consortium, Unified Version
ISBN 1-59407-760-6

Harrisburg Area Community Colleges (HACC)
ISBN 1-59407-758-4

Keystone Library Network
ISBN 1-59407-756-8

Keystone Library Network, Unified Version
ISBN 1-59407-762-2

Massachusetts LSTA
ISBN 1-59407-713-4

Massachusetts LSTA, Unified Version
ISBN 1-59407-716-9

National Health Service England
ISBN 1-59407-740-1

North Carolina Community Colleges
ISBN 1-59407-730-4

Society of College, National and University Libraries (SCONUL)
ISBN 1-59407-752-5

2005 Notebooks
Association of Academic Health Sciences Libraries (AAHSL)
ISBN 1-59407-671-5

Alabama Academic (NAAL)
ISBN 1-59407-679-0

ARL
ISBN 1-59407-691-X

CUNY Libraries
ISBN 1-59407-689-8

CUNY Libraries, Unified Version
ISBN 1-59407-705-3

New England Law Library Consortium (NELLCO)
ISBN 1-59407-681-2

Oberlin Libraries Group
ISBN 1-59407-675-8

OhioLINK
ISBN 1-59407-673-1

Society of College, National and University Libraries (SCONUL)
ISBN 1-59407-677-4

CUC Group
ISBN 1-59407-685-5

Virtual Academic Library Environment of New Jersey (VALE)
ISBN 1-59407-683-9

2004 Notebooks
American Association of Health Sciences Libraries (AAHSL) Survey Results
ISBN 1-59407-632-4
Summary statistics for the 14 AAHSL member library participants.

Association of Jesuit Colleges and Universities Law Libraries (AJCU) Survey Results
ISBN 1-59407-633-2
Summary statistics for the 20 AJCU law library participants.

Association of Research Libraries (ARL) Survey Results ISBN 1-59407-640-5
Summary statistics for the 57 ARL member library participants.

CES Libraries Survey Results
ISBN 1-59407-636-7
Results by institution type for the 6 CES library participants.

CES Libraries Unified Survey Results
ISBN 1-59407-653-7
Summary results across all three institution types for the 6 CES library participants.

European Business School Librarians' Group (EBSLG) Unified Survey Results
ISBN 1-59407-641-3
Summary statistics for the 5 EBSLG library participants.

Hospital/MLA Libraries Survey Results
ISBN 1-59407-637-5
Summary statistics for the 7 Hospital/MLA library participants.

Oberlin Libraries Group (OLG) Survey Results
ISBN 1-59407-655-3
Summary statistics for the 8 Oberlin Libraries Group member library participants.

Society of College, National and University Libraries (SCONUL) Survey Results
ISBN 1-59407-638-3
Summary statistics for the 16 SCONUL member library participants.

State University Libraries of Florida Libraries Survey Results
ISBN 1-59407-635-9
Summary statistics for the 6 State University Libraries of Florida library participants.

University of Wisconsin System Libraries Survey Results
ISBN 1-59407-639-1
Summary statistics for the 14 University of Wisconsin System library participants.

2003 Notebooks
American Association of Health Sciences Libraries (AAHSL) Survey Results
ISBN 1-59407-000-8
Summary statistics for the 21 AAHSL member library participants.

Association of Research Libraries (ARL) Survey Results
ISBN 1-59407-012-1
Summary statistics for the 66 ARL member library participants.

Military Education Research Library Network (MERLN) Survey Results
ISBN 1-59407-002-4
Summary statistics for the 6 MERLN member library participants.

Network of Alabama Academic Libraries (NAAL) Survey Results
ISBN 1-59407-001-6
Summary statistics for the 9 Alabama Academic member library participants.

NY3Rs College and University Libraries Survey Results
ISBN 1-59407-003-2
Summary statistics for the 71 NY3Rs College and University library participants.

NY3Rs Public Libraries Survey Results
ISBN 1-59407-004-0
Summary statistics for the 5 NY3Rs Public library participants.

Oberlin Libraries Group (OLG) Survey Results
ISBN 1-59407-005-9
Summary statistics for the 12 Oberlin Libraries Group member library participants.

OhioLINK Libraries Survey Results
ISBN 1-59407-006-7
Summary statistics for the 45 OhioLINK member library participants.

Society of College, National and University Libraries (SCONUL) Survey Results
ISBN 1-59407-007-5
Summary statistics for the 20 SCONUL member library participants.

American English Libraries Survey Results
ISBN 1-59407-008-3
Summary statistics for the 286 American English library participants.

Canadian French Libraries Survey Results
ISBN 1-59407-010-5
Summary statistics for the 2 Canadian French library participants.

2002 Notebooks
Volume 1: Aggregate Survey Results
ISBN 0-918006-84-8
Summary statistics provided for 163 libraries

Volume 3: American Association of Health Sciences Libraries Survey Results
ISBN 0-918006-85-6
Summary statistics for 35 health sciences libraries

Volume 4: OhioLINK Libraries Survey Results
ISBN 0-918006-86-4
Summary statistics for 57 OhioLINK member libraries

Volume 5: Association of Research Libraries Survey Results
ISBN 0-918006-87-2
Summary statistics for 69 ARL member libraries.

Set that includes Volumes 1, 3, 4 & 5
ISBN 0-918006-88-0 * $500.00 plus shipping and handling