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Martha Kyrillidou, Senior Director, Statistics and Service Quality Programs

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Martha Kyrillidou, Senior Director of ARL Statistics and Service Quality Programs, has been leading the Statistics and Assessment capability since 1994. She pioneered the development of the StatsQUAL gateway, offering assessment products and services to the library, higher education, and government communities. The StatsQUAL products and services range from descriptive statistics to evaluative tools focusing on service quality improvements. Martha's analytical expertise covers both strategic and policy issues and she has widely disseminated findings through numerous publications, training events, consultations, and speaking engagements.

Martha is responsible for identifying tools for measuring the organizational performance and effectiveness of libraries; represents ARL's Statistics and Assessment program to professional and higher education associations, federal agencies, foundations, the press, member libraries, and the library community in general; administers the policy, technical, and production aspects, including data collection, analysis, and publication of the statistical electronic and print-based products; and coordinates collaborative activities. Martha monitors developments in statistics and measurement programs in other agencies as they relate to libraries and higher education. She co-chairs the biennial Library Assessment Conference and is an advocate for "effective, sustainable, and practical assessment" strategies.

From 2000 through 2003, Martha was co-principal investigator on a grant from the Fund for the Improvement of Post-Secondary Education (FIPSE) to measure service effectiveness in academic research libraries, which resulted in the development of LibQUAL+®. From 2002 through 2005, Martha was a co-investigator on a collaborative grant from the National Science Foundation (NSF) to assess service quality in digital libraries. These assessment tools as well as the ARL Statistics, ARL Annual Salary Survey, MINES for Libraries, and ClimateQUAL are available through the StatsQUAL gateway supported by ARL. Martha also offers training in enhancing the organization through data and evidence-based decision making. She is currently collaborating on a three-year IMLS grant (Lib-Value, 2010-2012) researching articulation and measurement of library value and return-on-investment (ROI) for academic libraries.

Prior to her affiliation with ARL, Martha worked in the Library Research Center at the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign and the Bureau of Research at the School of Education at Kent State University. In these positions, she gained expertise in psychological testing, program evaluation, marketing research, questionnaire design, statistical analysis, report writing, and presentation of results.

Martha holds a PhD in library and information science from the University of Illinois at Urbana-Champaign (2009). Her dissertation is the most heavily downloaded dissertation at the IDEALS institutional repository. Martha holds an MLS and an MEd with specialization in evaluation and measurement from Kent State University (1990); and a BA in English from Aristotle University, Thessaloniki, Greece (1987).

In 2007 she received Kent State's School of Library and Information Science Alumni of the Year Award; in 1988-89 a Fulbright Scholarship. Martha and her husband raise their two kids in Silver Spring, Maryland.


Martha Kyrillidou
Senior Director, Statistics and Service Quality Programs
Association of Research Libraries
21 Dupont Circle, Suite 800
Washington DC 20036

(202) 296-2296 office
(202) 872-0884 fax